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Real humans, fast replies.

Got a question, a delivery issue, or just a recipe to share? Drop us a line — most messages get a reply within an hour during business hours.

Send us a message

We aim to reply within an hour, weekdays nine to six AEST.

Email

hello@freshbox.com.au

Live chat

Available in-app

Weekdays 9am – 6pm AEST

Response time

Within 1 hour

During business hours

Do we deliver to you?

Pop in your postcode to check coverage and available delivery days.

Common questions

Maybe we've already answered.

Once you sign up, your first box ships on the next available delivery day for your zone — usually within five business days. You'll get an exact delivery window the night before.