Privacy policy.
Last updated: 11 May 2026
What we collect
When you create a FreshBox account we collect your name, email, delivery address, phone number, and meal preferences. When you place an order we process payment details through our payment partner — we never store full card numbers ourselves. We also keep a record of what you have ordered so we can improve future weeks.
How we use it
We use your information to ship boxes to the right address, recommend meals you will actually enjoy, send you delivery updates, and answer questions if you contact us. We use anonymous, aggregated data to understand which menu items resonate — never to identify individuals.
Who sees it
Our delivery partner sees your name and address. Our payment processor sees your payment details. Our email tool sees your email and order history. We do not sell your data to anyone, ever, and we do not share it with advertisers.
Tracking
We use essential storage to keep you logged in and remember your cart. We use anonymised analytics to understand which pages people find useful. You can disable non-essential tracking in your browser without affecting your ability to order.
Your rights
You can access, correct, or delete your information at any time — just email privacy@freshbox.example. You can pause or cancel your subscription whenever, and your account data is fully removed thirty days after cancellation unless you ask us to keep it longer.
Changes to this policy
If we update this policy we will email you at least fourteen days before changes take effect. The current version is dated above, and we keep an archive of previous versions on request.
Contact
Questions about how your data is handled? Email privacy@freshbox.example or write to FreshBox Privacy, 47 Mill Lane, Bristol BS1 4QA, UK.