Last updated: 11 May 2026
By creating an account and placing an order with FreshBox you are agreeing to these terms. They explain what we promise to do, what we ask of you, and how things work if something goes wrong. We have tried to write them in plain English.
FreshBox is a weekly meal box subscription. We design recipes, source ingredients from named farms, portion everything for the meals you have chosen, and deliver the box to the address on your account. Cooking the meals is up to you.
You are responsible for the information on your account being accurate — especially your delivery address and any allergy information. You are also responsible for keeping your password private. If someone else uses your account, you are on the hook for the orders they place.
Your card is charged in Australian dollars when each weekly order locks in (forty-eight hours before delivery). Prices include GST. If you skip a week before the lock-in deadline, you will not be charged for that week. We will always email you a receipt the moment payment is taken.
You can pause or cancel your subscription anytime in two taps from your account dashboard. If a box arrives damaged or incomplete, email hello@freshbox.com.au within forty-eight hours and we will refund or replace the affected items — no questions, no forms. Nothing in these terms limits your rights under the Australian Consumer Law.
We label every recipe with allergens, but our kitchen handles nuts, dairy, gluten, sesame, and shellfish. If you have a severe allergy, please consider that risk before ordering. We follow the Australia New Zealand Food Standards Code and our kitchen is inspected quarterly.
We cannot cover damage caused by delivery courier mishandling once the box leaves us — your courier standard claims process applies. We also cannot guarantee menus stay exactly the same week-to-week as ingredient availability shifts with the seasons.
If we change these terms we will email you at least fourteen days before they take effect. If you do not agree to the changes you can cancel without charge before they apply.
Questions about these terms? Email hello@freshbox.com.au or write to FreshBox, 12 Harvest Lane, Marrickville NSW 2204.