Terms of service.
Last updated: 11 May 2026
Agreement
By creating an account and placing an order with FreshBox you are agreeing to these terms. They explain what we promise to do, what we ask of you, and how things work if something goes wrong. We have tried to write them in plain English.
The service
FreshBox is a weekly meal box subscription. We design recipes, source ingredients from named farms, portion everything for the meals you have chosen, and deliver the box to the address on your account. Cooking the meals is up to you.
Your account
You are responsible for the information on your account being accurate — especially your delivery address and any allergy information. You are also responsible for keeping your password private. If someone else uses your account, you are on the hook for the orders they place.
Payment and renewals
Your card is charged when each weekly order locks in (forty-eight hours before delivery). If you skip a week before the lock-in deadline, you will not be charged for that week. We will always email you a receipt the moment payment is taken.
Cancellation and refunds
You can pause or cancel your subscription anytime in two taps from your account dashboard. If a box arrives damaged or incomplete, email hello@freshbox.example within forty-eight hours and we will refund or replace the affected items — no questions, no forms.
Allergies and food safety
We label every recipe with allergens, but our kitchen handles nuts, dairy, gluten, sesame, and shellfish. If you have a severe allergy, please consider that risk before ordering. We follow UK food safety standards and our kitchen is inspected quarterly.
Things we are not responsible for
We cannot cover damage caused by delivery courier mishandling once the box leaves us — your courier standard claims process applies. We also cannot guarantee menus stay exactly the same week-to-week as ingredient availability shifts with the seasons.
Changes to terms
If we change these terms we will email you at least fourteen days before they take effect. If you do not agree to the changes you can cancel without charge before they apply.
Contact
Questions about these terms? Email legal@freshbox.example or write to FreshBox Legal, 47 Mill Lane, Bristol BS1 4QA, UK.